The Google IT Support Professional Certificate is a comprehensive online program designed to prepare learners for entry-level IT support roles in today’s technology-driven world. IT support professionals are essential in every industry, providing technical assistance, maintaining networks and systems, and ensuring that technology runs smoothly for businesses and users.
This course is ideal for beginners with little or no prior IT experience. It combines theoretical knowledge, practical exercises, and real-world scenarios to give learners the skills needed to succeed in technical support roles. Upon completion, learners can pursue careers as IT support specialists, help desk technicians, network administrators, or systems administrators.
What you will learn in this course:
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Fundamentals of computer hardware, software, and operating systems
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Troubleshooting and problem-solving techniques for common IT issues
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Networking basics, protocols, and managing networked systems
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System administration including installation, configuration, and maintenance
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Security best practices to protect systems and data from cyber threats
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Introduction to cloud computing and managing cloud-based services
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Preparing for the Google IT Support Professional Certificate exam
The course also emphasizes practical hands-on labs, simulating real IT support environments so learners gain confidence in troubleshooting, system management, and supporting end users. Graduates earn a Google-recognized IT Support Professional Certificate, which enhances employability in IT support, network administration, and technical operations roles.
Introduction to Information Technology Support
Introduces the role of IT support professionals and the fundamentals of information technology.
5 LessonsComputer Hardware Fundamentals
Provides knowledge of computer components, installation, maintenance, and troubleshooting
5 LessonsOperating Systems Fundamentals
Covers installation, configuration, and management of operating systems.
5 LessonsNetworking Fundamentals
Introduces computer networking concepts and communication technologies.
5 LessonsNetwork Administration and Troubleshooting
Focuses on network configuration, maintenance, and troubleshooting techniques.
5 LessonsSystem Administration
Develops skills for managing users, systems, and organizational IT resources.
5 LessonsSystem Administration
Develops skills for managing users, systems, and organizational IT resources.
5 LessonsIT Infrastructure Services
Explores organizational IT infrastructure and support services
4 LessonsCybersecurity Fundamentals
Introduces cybersecurity concepts and protection measures.
5 LessonsTechnical Troubleshooting and Problem Solving
Teaches systematic approaches to diagnosing and resolving IT issues.
5 LessonsCustomer Service and Communication Skills
Focuses on delivering effective technical support and customer assistance.
5 LessonsIT Service Management (ITSM)
Introduces frameworks and processes for managing IT services.
6 LessonsCloud Computing Fundamentals
Provides an introduction to cloud technologies and services.
5 Lessons: Automation and Emerging Technologies
Explores automation tools and modern technologies shaping IT support.
5 LessonsSecurity and Compliance in IT Support
Examines security standards, compliance requirements, and risk management practices.
5 LessonsIT Support Capstone Project
Learners apply acquired skills to solve real-world IT support challenges.
6 LessonsAssessment
Upon successful completion of the programme, learners will be awarded a Google IT Support Professional Certificate, demonstrating competence in IT support, technical troubleshooting, operating systems, networking, cybersecurity, customer service, and system administration.
8 Lessons
Benedict Nyanzi
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- Price
USh250,000
USh500,000 - Instructor Benedict Nyanzi
- Duration 90 days
- Category IT Certification Preparation
- Curriculum 17
- Lectures 89
- Enrolled 0