Introduces the role of IT support professionals and the fundamentals of information technology.
Provides knowledge of computer components, installation, maintenance, and troubleshooting
Covers installation, configuration, and management of operating systems.
Introduces computer networking concepts and communication technologies.
Focuses on network configuration, maintenance, and troubleshooting techniques.
Develops skills for managing users, systems, and organizational IT resources.
Develops skills for managing users, systems, and organizational IT resources.
Explores organizational IT infrastructure and support services
Introduces cybersecurity concepts and protection measures.
Teaches systematic approaches to diagnosing and resolving IT issues.
Focuses on delivering effective technical support and customer assistance.
Introduces frameworks and processes for managing IT services.
Provides an introduction to cloud technologies and services.
Explores automation tools and modern technologies shaping IT support.
Examines security standards, compliance requirements, and risk management practices.
Learners apply acquired skills to solve real-world IT support challenges.
Upon successful completion of the programme, learners will be awarded a Google IT Support Professional Certificate, demonstrating competence in IT support, technical troubleshooting, operating systems, networking, cybersecurity, customer service, and system administration.