This comprehensive secretarial studies course is designed to equip learners with the practical knowledge, professional skills and administrative competencies required to work effectively in modern offices and business environments. The course combines traditional secretarial practices with modern computerised office administration, communication, records management and customer service.
Learners will develop practical skills in office organisation, administrative procedures, professional communication, document preparation, typing, filing, records management, appointment scheduling, meeting management and reception duties. The course also provides practical training in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and other digital tools used in modern workplaces.
The programme covers business communication, telephone etiquette, email communication, minute writing, report writing, correspondence, document formatting and professional presentation. Learners will also understand how to manage confidential information, maintain accurate records, handle office equipment and support managers and other staff with administrative tasks.
Additional areas include customer care, front-office operations, time management, event and meeting coordination, basic bookkeeping, office procurement, inventory control, workplace ethics and professional conduct. Learners will also develop skills in using digital systems to improve office productivity and administrative efficiency.
Through practical exercises, simulations, assignments and workplace-based projects, learners will gain the confidence to perform day-to-day secretarial and administrative duties professionally. The course prepares learners for positions such as secretary, receptionist, personal assistant, office assistant, administrative assistant, records officer and front-office administrator.
ntroduction to secretarial studies
Introduces secretarial work, office administration and the role of secretarial professionals in modern organisations.
1 LessonsOffice organisation and administration
Develops practical knowledge of organising office activities, resources and administrative procedures.
1 LessonsKeyboarding and typing skills
Develops accurate and efficient keyboarding skills required for professional office work.
2 LessonsMicrosoft Word and document preparation
Provides practical skills for creating, formatting and managing professional office documents.
2 LessonsMicrosoft Excel for office administration
Introduces spreadsheet skills for administrative, financial and data management tasks.
2 LessonsMicrosoft PowerPoint and presentations
Develops skills in preparing professional presentations for meetings, training and business communication.
2 LessonsEmail and digital communication
Teaches learners how to communicate professionally using email and other digital communication tools.
2 LessonsBusiness correspondence
Develops practical skills in preparing professional letters, notices, memoranda and other forms of business correspondence.
1 LessonsRecords and filing management
Provides practical knowledge of organising, storing, retrieving and protecting office records.
2 LessonsOffice reception and customer service
Develops professional skills for handling visitors, clients, telephone calls and front-office responsibilities.
2 LessonsMeeting and appointment management
Teaches learners how to organise meetings, appointments and other administrative activities.
2 LessonsReport writing and minute taking
Develops skills in recording meetings and preparing clear, accurate and professional reports.
2 LessonsOffice finance and basic bookkeeping
Introduces basic financial and bookkeeping skills useful in administrative and secretarial positions.
2 LessonsOffice procurement and inventory management
Provides skills for managing office supplies, purchasing processes and administrative inventory
1 LessonsPersonal assistance and executive support
Develops advanced administrative skills for supporting managers, directors and other senior professionals.
2 LessonsTime management and workplace productivity
Teaches learners how to organise workloads, prioritise tasks and improve office productivity.
2 LessonsProfessional ethics and workplace skills
Develops professional behaviour, communication, teamwork and ethical skills required in modern workplaces.
2 LessonsFinal secretarial studies practical project
Provides learners with an opportunity to demonstrate their complete secretarial and office administration skills through a practical office simulation.
2 Lessons
Senior ICT Academy
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- Price
USh600,000
USh990,000 - Instructor Senior ICT Academy
- Duration 365 days
- Category Business Tools & Productivity
- Curriculum 18
- Lectures 32
- Enrolled 0