Introduces secretarial work, office administration and the role of secretarial professionals in modern organisations.
Develops practical knowledge of organising office activities, resources and administrative procedures.
Develops accurate and efficient keyboarding skills required for professional office work.
Provides practical skills for creating, formatting and managing professional office documents.
Introduces spreadsheet skills for administrative, financial and data management tasks.
Develops skills in preparing professional presentations for meetings, training and business communication.
Teaches learners how to communicate professionally using email and other digital communication tools.
Develops practical skills in preparing professional letters, notices, memoranda and other forms of business correspondence.
Provides practical knowledge of organising, storing, retrieving and protecting office records.
Develops professional skills for handling visitors, clients, telephone calls and front-office responsibilities.
Teaches learners how to organise meetings, appointments and other administrative activities.
Develops skills in recording meetings and preparing clear, accurate and professional reports.
Introduces basic financial and bookkeeping skills useful in administrative and secretarial positions.
Provides skills for managing office supplies, purchasing processes and administrative inventory
Develops advanced administrative skills for supporting managers, directors and other senior professionals.
Teaches learners how to organise workloads, prioritise tasks and improve office productivity.
Develops professional behaviour, communication, teamwork and ethical skills required in modern workplaces.
Provides learners with an opportunity to demonstrate their complete secretarial and office administration skills through a practical office simulation.